Claims Portal Redesign
// OVERVIEW // THE PROBLEM // PROCESS 1DISCOVERYDescribe your discovery and research activities here — methods used, participants, what you found. 2SYNTHESISExplain how you synthesized your research — affinity mapping, journey maps, key insight clusters....
Field Service Mobile App
// OVERVIEW Designed a native mobile application for field service technicians managing work orders, parts inventory, and customer sign-off — entirely in the field, often offline. // THE PROBLEM Technicians were carrying printed work orders and calling dispatch 4–6...
Protected: Customer Onboarding Redesign
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